Financial Literacy for Retail Small Business

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Eventhough I have no worth, it is crusial to understand financial literacy as  i do not want to fall prey to having too much debt and overspending. I will help myself to take care the hard earned money  and to improve my financial well-being due to no one else will do this for me. I heard my boss said “nothing free in this world, so for the gifts we recieved, there might be something happen and do not forget to send the thank you note”. I heard from the banker that they can not do anything regarding “the interest rate” everything already there in the system and each month automaticaly debet your money for your loan and interest, all the customer can do is just  pay and the system already records everything even for some missing months you did not pay, you will pay it again in the future”. Another reason  of family’s finance as we are the parents and we ourselves know the details, being financialy literate is important. And for the small retail store, the financial challenges always there, including the debt levels in the bank that could not be negotiated due to the charging of the interest.
 
The definition of financial literacy I found, Financial literacy defined as the ability to understand finance (Mahadzir Ahmad, 2010) . Another definition of financial literacy as the ability to make effective decisions regarding the use of management of money and other assets (Mohammad Azmi Abdullah and Rosita Chong). Financial literacy is also the combination of consumers or investors understanding of financial products and concepts and their ability and confidence to appreciate financial risks and opportunities, to make informed choices, to know where to go for help and to take other effective actions to improve their financial well – being (Miller et al., 2009). Huston (2010) consider financial literacy including awareness and knowledge and financial instruments and their application in business and personal life. For this definiton, financial literacy includes the ability to balance bank account, budget preparation, save for the future and learn strategies to manage debt.
Remund pointed definitions of financial literacy into five categories:
  • Knowledge of financial concepts
  • Ability to communicate about financial concepts
  • Aptitute in managing personal finances
  • Skill in making appropriate financial decisions
  • Confidence in planning effectively for future needs.
 
Worthington (2006) found that financial literacy was at the highest for persons aged 50 and 60 years, professionals, business and farm owners and university  / college graduates. And He found that literacy was at the lowest for the unemployed, females and those from non – english speaking background with low level of education.
Financial literacy also means the ability to understand and analyze financial options, planning for the future and responding appropriately. People’s individual lives threatened  by the complexity of financial decisions and economic recession. Increased financial literacy has a positive impact on people’s personal and business life. The financial knowledge helps reducing social and psychological pressures and increasing the welfare of the family in the personal life. Financial knowledge reduces stress, illness, financial disputes, abuse of children and conflict among the families. People grown up in families with the higher financial knowledge and well-being are less depressed, show less aggressive and anti-social behavior and have more self-confidence (Fox et al., 2005). Financial literacy is one of issues that can help in term of complexity and recession and could have a postive effect on economic capability.
Financial education rest upon the shoulders of the consumers themselves, some of the reasons are:
  • Consumers must take care of their own money themselves, because no one else will do it for them.
  • Consumers must seek financial knowledge because they know best details of their financial affairs. Sometimes it is simply impossible for someone else, even a professional adviser, to understand personal preference or sentimental value.
  • Consumers nowadays are bombarded with varieties of financial products. You must sort out what you want in life first.
  • Muslim must seek to understand Islamic Finance because it is a religious duty.
The survey on the basic undertanding of financial term like “loan”, “interest rate” and “budget” make shocking reading. The money advise service surveyed 3000 adults and found that 32% did not understand the meaning of interest and further 32% did not understand the meaning of budget. This raises a number of questions for the teaching of finance in universities, for example bank, are they using complex mechanisms to disquise the truth about finance and make it appear scholarly and objective? Is modern finance teaching and research a party to the exploitation of financial illiteracy and unconcerned about its own ethics and social responsibility? Does the finance academy operate in its own bubble?
 
Retailing
One of the most important aspects of retailing is  cash and cash handling.
It is essential for the retailer to track the daily cash flow to calculate the profit and loss of the store
Cash register, electronic cash management system or eloborate computerized point of sale (POS) system help the retailer to manage the daily sales and the revenue generated.
Cash pays the bills and allows trading to continue. If you don’t have enough cash to pay your suppliers, pay rent, make loan repayments to the bank then your business will be in difficulties. Reasons for this might be:
  • A large outlay for stock or raw materials
  • A repair bill
  • A seasonal low in income
  • You are a start up business
  • You have to much unsold stock
  • You are selling your products on credit
  • Customers not paying on time
  • Your business is growing and extending credit to more customers.
Poor cash flow management is one of the most common reasons for business failure. If you run out of cash, then you may find yourself unable to carry on trading, you won’t be able to pay yourselves and your creditors. Good cash flow management lets you plan for times when you may need extra cash and avoid slipping into insolvency.
The five fundamental types of accounts in bookeeping: Asset, Liabilities, Equity, Income, Expense
Negative equity is when your liabilities are greater than your assets. This means if you sold everything and got all the money owed to you, you still couldn’t pay back everyone you owe money to. It means you are technically insolvent.
“Equity = Assets – Liabilities”
If you have a negative equity you are legally obliged to have plan for getting out of it. It is illegal to trade otherwise. If your business is registered with limited liability (which means that directors are only responsible for the debts of the business up to the amount of money they personally put it, either as quarantees or shares), then your personal liability becomes unlimited unless you are acting to get the business solvent again.
Part of this is to consider at every meeting of your business whether it is in the best interest of your creditors to keep trading. Specifically you must consider whether your creditors are more likely to get their money back if you keep trading than if you declare your business insolvent.
A Small business owner need to upgrade their skill in finance and the owner who’s knowledgeable about finance will be prepared to take on challenges that come their way. They’re able to manage their cash efficiently , prepare for taxes and posssible audits, balance their books, predict profits and plan their future accordingly. It is no surprise that financial literacy and positive business performance are associated with each other. And the business owners know that starting and growing a business is about more than just making money. They are trying to impact their community and their employees quality of life, and helping them understand their finances will do just that. As a small business owner, the understanding about your business’s financial situation improves your chance of long – term success. In terms of your financials, you need to know where you stand.
The business also need to engage employees with spheres of financial literacy. Employee who understand the detailed aspect of business finance know the reality of profit and costs, and that net profit is not always as high as it seems. They’re more likely to see your business, their workload and their salary in a favourable light.
To promote a positive workplace that will engage your employees, create spheres of financial literacy. Mandate training and education on the principles of finance for all your employees. These seminars and workshop will improve their performance at work.
Karen Bermann and Joe Knight investigated some managers form C level executives to supervisors and  the news is not good.  A majority were unable to distinguish profit from cash. Many didn’t know the difference between an income statement and a balance sheet. About 70% couldn’t pick the correct definition of “free cash flow”. According to Karen Bermann and Joe Knight, from the individual manager’s point of view, the lack of financial literacy matter. Those who can’t speak the languange of business can’t contribute much to a discussion of performance and are unlikely to advance in the hierarchy. Another tested by Karen Bermann dan Joe Knight to a health care service company which seeking to improve its gross margin, unfortunately nearly two third of the test takers though that discounts offered by sale reps had no effect on gross margin. Bermann dan Knight stated that if you don’t understand what goes into a number, you can hardly know how to improve it.
 
Financial challenges for the retail
The common challenge is limited or no access to finance. This is the biggest issues facing retail SMEs and SMEs in general. It limit their ability to invest and improve or grow their store and effectively compete with international chains.
There are number of complexities beyond the sole issue of access to finance. These include accessing adequate levels of finance, ability to negotiate with financial institutions, unsustainable debt levels and debt restructuring. Regarding debt restructuring, a further isssue of  concern which requires attention is the number of retail SMEs which have unsustainable debt levels requiring restructuring. This is a common situation in certain countries. Moreover, in certain jurisdictions, there has been a lot of debate about the prevalence of non – performing loans in the SME sector. There has been a notable lack of enthusiasm by the banks to adequately address the situation. This is not helped by the results of the recent crisis where economies are reliant on their established bank for financing, yet there is reduced banking competition due to consolidation. In addition, some of the debt of now merged bank is being sold to unregulated funds, which creates uncertainty for retailers who are heavyly indebted regarding the status of their loans and potential changes in the conditions.
 
Tips for controlling of your business finances and improving financial literacy:
1. Do the math
You have to know how much money it takes to run your business. Determining the true costs of your products and services, such as labour, transportation, rent, marketing, insurance, phone, internet, utilities, taxes and whatever else you require to function (example for our business is  cleaning service for gardening).
 
2. Uncover your hidden costs
Cost of legal services, your own salary, return on investor capital and capital for future expansion. And not to forget the cost of borrowing money and interest and debt you may already accrued. Once you can put numbers to everything that takes money out of your business, you can plan how much you will need to grow going forward.
 
3. Bone up on the basics
Know how to read and make use of income statements and balance sheets, understand your inventories, and learn how to manage your cash flow and supply chain.
 
4. Know where you stand
Analyze your competitors and ascertain how your company stacks up against them in terms of goods, services and pricing. Determine the competitor’s strenght and weaknesses and identify opportunities there in. Work on deeping your understanding of your customers and figure out if they could and would spend more for what you provide.
 
5.Establish priorities
Making a profit is an obvious goal, or another things to accomplish. Do you want to see your product on every shelf or only in select boutique store? Do you want to expand or franchise your services or keep you company small in order to provide customized experiences to those willing to pay for them? Identifying your priorities will help determine the future course of your business, and correct costs for your products or services.
 
6. Embrace technology
By using the mobile devices and tools like financial management software, online banking, and secure cloud – based document storage, entreprenuers can work effectively from anywhere, making life as business owner easier, faster and  enjoyable.
 
7. Find a professional you trust
Accountants and bookeepers are invaluable partners who can help you understand where your business is and where it is headed. They will use data from you financial management tools, analyze it and work with you to provide an overview of your needs.
 
8. Learn how to use financial management software
Whether you have a good understanding of finance or are just starting to learn, there are software options that can help you accurately track your finances, invoice customers, file taxes, manage your budget and build your financial lliteracy at the same time. Cloud based financial management toold can give you an immediate picture of your financial situation, saving you time and allowing you to get back to growing your business.
 
9. Seek guidance from credible organizations
Seek the guidance from credible organization will help you make smart decisions, get you on the right track.
 
10. Determine your worth
How you price your products or services and how much does an hour of your time cost? Unfortunately, many business owners guess iincorrectly and assign arbitrary numbers. Infact, one in four small business owner (27%) believe they may be undercharging based on the high level of value they provide and are therefore impacting overall profitability and chances for long term success.
 
Read More:
Mahadzir Ahmad (2010). Why Financial Literacy is Important. Islamic financial planning. Retrieved from http://www.kantakji.com/media/7314/b112.pdf
Nathan Waters (2015). What Financial Literacy Can Do for Your Business. Retrieved from http://smallbusinessbc.ca/article/what-financial-literacy-can-do-for-your-business/
Karen Berman dan Joe Knight (2009). Are Your People Financially Literate. Retrieved from https://hbr.org/2009/10/are-your-people-financially-literate
Marzieh Kalantarie Taft, Zare Zardeini Hosein, Seyyed Mohammad Tabatabaei Mehrizi (2013).The Relation between Financial Literacy, Financial Wellbeing and Financial Concern. International Journal of Business and Management. 11 (8), 63 – 65. www.ccsenet.org/journal/index.php/ijbm/.../16664
Atul Shah (2014). Financial Literacy is Schockingly Low and the Academy must Do More. The conversation. retrieved from http://theconversation.com/financial-literacy-is-shockingly-low-and-the-academy-must-do-more-31321
Mohamad Azmi Abdullah and Rosita Chong (2014). Financial Literacy: An Exploratory Review of the Literature and Future Research. Journal of Emerging Economies and Islamic Research. 3 (2), retrieved from http://www.jeeir.com/index.php/jeeir/article/view/129
European Commision (2015). High Level Group on Retail Competitiveness. Report of the Preparatory Working Group on SMEs. Retrieved from http://ec.europa.eu/growth/single-market/services/retail/index_en.htm